Mastering ERP Project Management: Required Skills and Responsibilities of the Project Manager

Bulbul Ahmed

Strategic Transformation Leader | ERP, IT & Enterprise Solution Project Manager | Master Business Analyst | Management Consultant | Driving Innovation Through Process Optimization, Culture Development, and Automation Technology | 07 April, 2024 (Sunday)View 108

In the dynamic landscape of modern business, successful ERP (Enterprise Resource Planning) implementation stands as a pivotal achievement. Yet, the journey towards ERP integration is riddled with complexities and challenges. This article explores the indispensable role of a strategic leader in navigating these waters, delineating the must-have skills, desirable competencies, and pivotal responsibilities requisite for seamless ERP integration.

Defining the Profile of an ERP Project Manager

Who Should Lead?

  • The individual should be someone capable of developing new foundational skills.
  • He or she must have the ability to work with all managers and navigate departmental silos.
  • This person reports directly to the CEO.


Must-Have Skills

  • Leadership abilities: Essential for steering teams toward unified goals.
  • Trustworthiness: Building trust across all organizational levels fosters collaboration.
  • Record of successful improvement projects: Demonstrates competence.
  • Grasp of Business, People, Culture: Critical for holistic understanding.
  • Effective communication: Ability to present complex ideas clearly.
  • Conflict resolution and change management: Vital for navigating transitions.
  • Technological fluency: Comfort with technology is essential.


Desirable Skills

  • Experience of implementing any software package: Provides insight into implementation processes.
  • Ability to dive into project details when necessary: Ensures thorough understanding.
  • Viewing the organization as a set of business processes: Enhances strategic planning.
  • Resilience and adaptability: Key for handling dynamic situations.
  • Quick learner: Facilitates adaptation to new concepts.
  • Extensive knowledge of department processes: Enables effective decision-making.
  • Analytical thinking: Critical for problem-solving.
  • Managing vendors and consultants: Ensures smooth collaboration and delivery.


Plus Skills

  • Project management experience with the selected ERP package: Provides specialized expertise.
  • Application consulting experience with the selected ERP package: Enhances understanding of system functionalities.
  • Strong business analysis skills: Essential for aligning ERP with business needs.
  • Project management certification: Demonstrates proficiency in project management.


Diving into Responsibilities: The Crucial Mandates of an ERP Project Manager

Scope Management and Budget Oversight

  • Actively managing project scope to align with organizational objectives.
  • Avoiding scope creep to maintain project focus.
  • Risk assessment and mitigation strategies to address potential issues.
  • Making budgets for each ERP implementation phase.
  • Tracking all expenses with supporting documents.


Planning and Resource Allocation

  • Determining project scope and timeline.
  • Allocating resources and assigning responsibilities.
  • Identifying all possible business scenarios and planning accordingly.
  • Identifying all customization/configuration requirements and assigning resources.
  • Defining hardware, network, application, and database requirements.
  • Preparing training plans with required contents and schedules.
  • Preparing system testing plans with test cases.
  • Preparing data conversion and migration plans.
  • Identifying and planning for all software development tasks as well as user requests.


Leadership and Oversight

  • Leading both Business Analysts and software programmers.
  • Coordinating and synchronizing Business Analysis and Software Development tasks.
  • Creating weekly task lists for all teams in the ERP department.
  • Following up on project progress and motivating the team.
  • Managing external consultants and software vendors.
  • Developing ERP implementation strategies.
  • Maintaining documentation of process design and system design.
  • Managing all applications and databases.



  • Evaluating and deciding changes in ERP systems to meet organizational needs.
  • Approving system blueprints, interface designs, and customization designs.
  • Providing the best-fit technology solution for business needs.
  • Training the team on software knowledge as well as business processes.
  • Preparing Statements of Work (SOWs) for training from external consultants.
  • Helping the team to collect business requirements through various methods.
  • Working with functional managers to implement process improvements.
  • Analyzing and evaluating information collected from multiple sources.



  • Working with the steering committee and top management to set responsibilities for system usage.
  • Providing up-to-date project status reports to the steering committee and top management.
  • Identifying and managing project-related issues/risks and notifying top management if required.
  • Planning and conducting Executive Steering Team meetings.


Quality Assurance and Control

  • Ensuring that the business requirements are met in the system and accepted by users.
  • Ensuring that the project is delivered on time and within the budget.
  • Ensuring that all functional departments understand their responsibilities and system functionality.
  • Ensuring that the external consultant has delivered all requirements.
  • Ensuring that training is received properly by the users.
  • Ensuring that the system is well-tested.
  • Ensuring that all hardware/software are in place and working together.
  • Ensuring that all system connections are working and in proper synchronization.
  • Ensuring that software licenses are up-to-date and working.
  • Ensuring that all systems function as per expectation.



  • Monitoring system performance and user performance.
  • Taking improvement actions after project launch if necessary.


In the realm of ERP implementation, a strategic leader is indispensable. With the required skills, commitment to excellence, and a strategic vision, these leaders navigate complexities, heralding an era of organizational efficiency and innovation.